Support Quality Scoring + Missing Fields Assistant
hardCreated on 1/30/2026
Description
Score support cases, detect missing info, and prompt for what's needed to make analysis reliable.
• Define a quality rubric (minimum fields + clarity + reproducibility)
• Use AI to score existing cases and suggest missing fields/questions
• Add a "pre-check" when creating support tickets (auto-prompt missing info)
• Create a quality dashboard + continuous improvement loop
Team: Support/Ops + Product + AI + Engineering
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