Support Quality Scoring + Missing Fields Assistant

hard

Created on 1/30/2026

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Description

Score support cases, detect missing info, and prompt for what's needed to make analysis reliable. • Define a quality rubric (minimum fields + clarity + reproducibility) • Use AI to score existing cases and suggest missing fields/questions • Add a "pre-check" when creating support tickets (auto-prompt missing info) • Create a quality dashboard + continuous improvement loop Team: Support/Ops + Product + AI + Engineering

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